---
Title: "How Do Canned Responses Help in Agent Assist?"
Url: "https://computer.io/answers/how-do-canned-responses-help-agents"
Topic: "Support operations"
Description: "Canned responses help agents reply faster and more consistently. With agent assist, AI suggests the right one or drafts a personalized version."
---

# How do canned responses help in agent assist?

Canned responses help agents reply faster and keep answers consistent with policy. In agent-assist tools, AI reads the conversation, suggests the most relevant canned response or drafts a personalized reply based on it, and the agent reviews and sends it, cutting handle time while keeping a human in control of tone and accuracy.

## Before and after agent assist

| Without assist | With assist |
|---|---|
| Agent searches the macro list | AI suggests the right one |
| Copy, paste, edit | AI personalizes with the customer's details |
| Inconsistent use | Usage tracked and improved |

## Best practices

Keep the library small and current, track which suggestions agents edit heavily, and retire responses that lead to reopens.

## FAQ

### What is agent assist?

AI that helps human agents during conversations with suggested replies, knowledge, summaries and next steps.

### Are canned responses still useful with AI?

Yes. They act as approved source content that AI can personalize.

### How do canned responses affect handle time?

They reduce typing and searching time, which lowers average handle time.

## Related terms

- [Canned response](https://computer.io/glossary/canned-response)
- [Agent assist](https://computer.io/glossary/agent-assist)
- [How do you write good canned responses?](https://computer.io/answers/how-to-write-canned-responses)

## How Computer helps

- [Customer agent](https://devrev.ai/solutions/customer-agent)

## Further reading

- [Canned response](https://devrev.ai/blog/canned-response)
- [Agent assist](https://devrev.ai/blog/agent-assist)