---
Title: "How to Automate Employee Onboarding IT Tasks"
Url: "https://computer.io/answers/how-to-automate-employee-onboarding-it-tasks"
Topic: "IT service desk"
Description: "Automate IT onboarding: trigger from HR, provision accounts by role via SSO and SCIM, ship devices, grant app access and answer new-hire questions."
---

# How do you automate employee onboarding IT tasks?

Automate employee onboarding IT tasks by triggering a workflow when a hire is added to the HR system, creating accounts and group memberships by role through your identity provider, provisioning apps with SCIM, ordering and configuring devices, granting role-based access, and giving new hires an AI assistant that answers setup questions in chat.

## Onboarding automation map

| Task | Automation |
|---|---|
| Account creation | HRIS triggers identity provider |
| App access | Role-based groups and SCIM |
| Device | Order and enroll in device management |
| Day-one questions | AI assistant in chat |
| Checklist | Auto-created tasks for IT, manager, HR |
| Offboarding | Reverse flow on exit date |

## Measure

Time to productive (all access on day one), tickets per new hire in first 30 days.

## FAQ

### What IT onboarding tasks can be automated?

Account creation, app provisioning, device setup, access groups and answering common questions.

### What systems are needed?

An HR system, identity provider, device management, and an ITSM or automation platform.

### How does AI help with onboarding?

It answers new-hire questions instantly and can complete access requests within policy.

## Related terms

- [SCIM](https://computer.io/glossary/scim)
- [Single sign-on (SSO)](https://computer.io/glossary/single-sign-on)
- [How do you automate software access requests?](https://computer.io/answers/how-to-automate-software-access-requests)

## How Computer helps

- [Service desk automation](https://devrev.ai/solutions/service-desk-automation)

## Further reading

- [Employee self service beyond the ticket](https://devrev.ai/blog/employee-self-service-beyond-the-ticket)
- [Employee journey mapping](https://devrev.ai/blog/employee-journey-mapping)