---
Title: "How to Automate Software Access Requests With AI"
Url: "https://computer.io/answers/how-to-automate-software-access-requests"
Topic: "IT service desk"
Description: "Automate access requests with an AI agent that verifies identity, checks policy, gets approval, provisions via SSO or SCIM and logs it."
---

# How do you automate software access requests?

Automate software access requests with an AI agent that takes the request in Slack, Teams or a portal, verifies who is asking, checks policy for their role, gets manager or owner approval when required, provisions access through your identity provider or the app's API, updates the system of record, and logs every step for audit.

## Workflow

| Step | System |
|---|---|
| Request | Slack, Teams or portal |
| Verify identity | Identity provider such as Okta |
| Check policy | Role-based rules |
| Approve | Manager or app owner if required |
| Provision | SSO group, SCIM or app API |
| Record | ITSM ticket or asset system |
| Notify | Requester gets confirmation |

## Example

DevRev describes a software license request that went from six days and multiple tickets to under two minutes with Computer.

## FAQ

### Is automated access provisioning secure?

Yes with policy checks, approvals for sensitive access, least privilege, and audit logs.

### What is SCIM's role in access automation?

SCIM automates creating and removing user accounts in apps from your identity provider.

### Can access be removed automatically too?

Yes, on offboarding or after a set time for temporary access.

## Related terms

- [SCIM](https://computer.io/glossary/scim)
- [Single sign-on (SSO)](https://computer.io/glossary/single-sign-on)
- [Role-based access control (RBAC)](https://computer.io/glossary/role-based-access-control)
- [How do you automate an IT help desk with AI?](https://computer.io/answers/how-to-automate-it-help-desk-with-ai)

## How Computer helps

- [Service desk automation](https://devrev.ai/solutions/service-desk-automation)

## Further reading

- [Ai for it support](https://devrev.ai/blog/ai-for-it-support)
- [Computer for service desk](https://devrev.ai/blog/computer-for-service-desk)
- [Scim advantage](https://devrev.ai/blog/scim-advantage)