---
Title: "How to Migrate From Zendesk Without Losing Data"
Url: "https://computer.io/answers/how-to-migrate-from-zendesk"
Topic: "Alternatives"
Description: "Migrate from Zendesk: inventory data and workflows, run a test migration, rebuild automations, train agents and run both tools briefly in parallel."
---

# How do you migrate from Zendesk without losing data?

To migrate from Zendesk without losing data, inventory your tickets, users, organizations, articles, macros, fields and integrations, decide what to move or archive, map fields to the new system, run a test migration and check samples, rebuild key automations, train agents, then cut over with a short overlap period and a full export kept as a backup.

## Migration checklist

| Item | Action |
|---|---|
| Tickets and comments | Migrate recent years; archive older |
| Users and organizations | Map to accounts and contacts |
| Help center articles | Migrate and fix links |
| Macros and triggers | Rebuild, simplify |
| Custom fields | Map or retire |
| Integrations | Reconnect or replace |
| Reports | Recreate key dashboards |

## Timeline

Plan 2 to 4 weeks for small teams and longer for complex setups. Keep a full export as backup.

## FAQ

### Can I export all my Zendesk data?

Zendesk provides exports and APIs; migration tools can move tickets, users and articles.

### Will ticket history keep its timestamps?

Good migration tools preserve original timestamps and authors; verify on a test run.

### How do I avoid downtime when migrating?

Run both systems in parallel briefly and switch channels over at a set time.

## Related terms

- [How do support teams know when it's time to move off Zendesk?](https://computer.io/answers/when-is-it-time-to-move-off-zendesk)

## How Computer helps

- [Customer agent](https://devrev.ai/solutions/customer-agent)

## Compare

- [Devrev vs zendesk](https://devrev.ai/compare/devrev-vs-zendesk)

## Further reading

- [Zendesk alternatives](https://devrev.ai/blog/zendesk-alternatives)
- [Migration to saas](https://devrev.ai/blog/migration-to-saas)