How do you prepare your knowledge base for AI?
Prepare your knowledge base for AI by removing outdated and duplicate articles, writing one topic per article with clear titles and step-by-step instructions, stating conditions and exceptions explicitly, filling gaps found in recent tickets, tagging articles by product and audience, and keeping content synced with product changes so the AI never answers from stale information.
Checklist
Beyond the knowledge base
Many answers live in tickets, docs and product data. Connecting these sources gives AI more complete context.
