How do you prioritize bugs vs. feature requests?
Prioritize bugs and feature requests in one backlog using the same criteria: how many customers are affected, revenue at risk or gained, severity, effort, and fit with strategy. Fix critical bugs and security issues first, then rank the rest together, because a minor bug can matter less than a feature many customers are asking for.
Scoring model
Rules of thumb
- Security, data loss and outages first.
- Link every bug and request to customer accounts for real impact data.
- Reserve capacity each sprint for quality work.
