---
Title: "What Is a Good CSAT Score? Benchmarks and How to Improve"
Url: "https://computer.io/answers/what-is-a-good-csat-score"
Topic: "Metrics"
Description: "A good CSAT score is usually 75% to 85%, and above 90% is excellent for support. How to calculate CSAT, read benchmarks and improve your score."
---

# What is a good CSAT score?

A good customer satisfaction (CSAT) score is generally 75% to 85%, and scores above 90% are considered excellent for support interactions. CSAT is the share of survey responses that are satisfied, usually 4 or 5 on a 5-point scale. Compare your score with your own history and industry first, because survey design changes results.

## How CSAT is calculated

CSAT = (number of satisfied responses ÷ total responses) × 100

On a 1 to 5 scale, "satisfied" usually means 4 or 5. If 170 of 200 respondents choose 4 or 5, CSAT is 85%.

## Rough benchmarks

| CSAT | Interpretation |
|---|---|
| Below 70% | Needs attention |
| 70% to 80% | Average |
| 80% to 90% | Good |
| Above 90% | Excellent |

## How to improve CSAT

1. Cut wait times for common requests.
2. Resolve on first contact.
3. Avoid making customers repeat themselves.
4. Read low-score comments weekly and fix patterns.
5. Measure CSAT separately for AI and human conversations.

## Watch for bias

Low response rates, surveying only closed tickets, and sending surveys after AI deflection without resolution can all distort CSAT.

## FAQ

### Is 80% a good CSAT score?

Yes, 80% is generally considered good for customer support.

### What is the difference between CSAT and NPS?

CSAT measures satisfaction with a specific interaction. NPS measures how likely customers are to recommend the company overall.

### How often should you measure CSAT?

After key interactions such as resolved support tickets, and review trends weekly or monthly.

## Related terms

- [CSAT (customer satisfaction score)](https://computer.io/glossary/csat)
- [Customer satisfaction](https://computer.io/glossary/customer-satisfaction)
- [How do you calculate customer satisfaction score?](https://computer.io/answers/how-to-calculate-csat)

## How Computer helps

- [Customer agent](https://devrev.ai/solutions/customer-agent)

## Further reading

- [Customer satisfaction score](https://devrev.ai/blog/customer-satisfaction-score)
- [Customer satisfaction](https://devrev.ai/blog/customer-satisfaction)