---
Title: "What Is a Canned Response? Meaning and Examples"
Url: "https://computer.io/glossary/canned-response"
Topic: "Support operations"
Description: "A canned response is a pre-written reply to a common customer question that agents insert and personalize. Meaning, examples and best practices."
---

# What is a canned response?

A canned response is a pre-written reply to a common customer question or situation that support agents can insert into a conversation and personalize, saving time and keeping answers consistent. Canned responses are also called macros, saved replies, quick replies or templates.

## Example

> Hi {name}, thanks for reaching out. I've reset your password; you'll get an email with a link that's valid for 30 minutes.

## Pros and cons

| Pros | Cons |
| --- | --- |
| Faster replies | Can sound robotic |
| Consistent policy | Go stale |
| Easier onboarding | Misused if not personalized |

## Canned responses and AI

AI can suggest the right canned response or generate a personalized reply from the same approved content.

## FAQ

### What does canned response mean?

A ready-made reply used for common questions.

### What is another name for canned responses?

Macros, saved replies, templates or quick replies.

### Are canned responses used in email?

Yes, most email and help desk tools support them.

## Related terms

- [Agent assist](https://computer.io/glossary/agent-assist)
- [How do you write good canned responses?](https://computer.io/answers/how-to-write-canned-responses)
- [How do canned responses help in agent assist?](https://computer.io/answers/how-do-canned-responses-help-agents)

## How Computer helps

- [Customer agent](https://devrev.ai/solutions/customer-agent)

## Further reading

- [Canned response](https://devrev.ai/blog/canned-response)