---
Title: "What Is Customer Care? Meaning and Examples"
Url: "https://computer.io/glossary/customer-care"
Topic: "Customer service"
Description: "Customer care is how a company looks after customers throughout the relationship, beyond fixing problems. Meaning, examples and care vs service."
---

# What is customer care?

Customer care is the way a company looks after its customers throughout the relationship, combining helpful service with genuine attention to their needs, feelings and long-term success. It goes beyond answering questions to building trust, anticipating problems and making customers feel valued.

## Customer care vs customer service

|  | Customer care | Customer service |
| --- | --- | --- |
| Focus | Relationship and wellbeing | Help with requests |
| Timing | Ongoing | Often reactive |
| Example | Checking in after a hard week | Processing a refund |

## Examples

Following up after a resolved issue, warning customers about a known outage before they notice, remembering preferences, and making it easy to reach a person.

## Where AI fits

AI can handle routine requests instantly, freeing people for the moments that need empathy and judgment.

## FAQ

### Is customer care the same as customer service?

They overlap; customer care emphasizes the ongoing relationship and emotional connection.

### What are customer care skills?

Empathy, active listening, patience, product knowledge and clear communication.

### What does a customer care representative do?

Answers questions, solves problems and looks after customers' overall experience.

## Related terms

- [Customer service](https://computer.io/glossary/customer-service)
- [Customer support](https://computer.io/glossary/customer-support)
- [Customer empathy](https://computer.io/glossary/customer-empathy)

## How Computer helps

- [Customer agent](https://devrev.ai/solutions/customer-agent)

## Further reading

- [What is customer service](https://devrev.ai/blog/what-is-customer-service)
- [Customer focus](https://devrev.ai/blog/customer-focus)