---
Title: "What Is Customer Support? Definition and Examples"
Url: "https://computer.io/glossary/customer-support"
Topic: "Customer service"
Description: "Customer support is the help a company gives customers to solve problems with its product or service, often technical. Definition, channels, roles and examples."
---

# What is customer support?

Customer support is the help a company gives customers to solve specific problems with its product or service, such as troubleshooting errors, fixing account issues or explaining how features work. It is part of customer service and often more technical, delivered through channels like chat, email, phone and self-service.

## Customer support vs customer service

|  | Customer support | Customer service |
| --- | --- | --- |
| Focus | Solving problems | Overall help and experience |
| Often | Technical | Broader |
| Timing | When an issue arises | Before, during, after purchase |

## Roles

Support agents, support engineers, tier 2 and 3 specialists, support operations and knowledge managers.

## Example

A SaaS customer can't log in after SSO setup. Support checks configuration, finds a mismatched identifier and fixes it.

## FAQ

### What is customer support in simple words?

Helping customers fix problems with a product or service.

### What are customer support channels?

Email, chat, phone, self-service, in-app messaging, social media and AI agents.

### Is customer support a good career?

It can lead to roles in support engineering, operations, customer success and product.

## Related terms

- [Customer service](https://computer.io/glossary/customer-service)
- [Customer support engineer](https://computer.io/glossary/customer-support-engineer)
- [Tiered support](https://computer.io/glossary/tiered-support)

## How Computer helps

- [Customer agent](https://devrev.ai/solutions/customer-agent)

## Further reading

- [What is customer service](https://devrev.ai/blog/what-is-customer-service)
- [Customer support tool](https://devrev.ai/blog/customer-support-tool)
- [Customer support engineer](https://devrev.ai/blog/customer-support-engineer)