---
Title: "What Is Issue Tracking? Definition and Tools"
Url: "https://computer.io/glossary/issue-tracking"
Topic: "Product and engineering"
Description: "Issue tracking is recording and managing work items like bugs, tasks and requests through to completion. How issue tracking works and how it links to support."
---

# What is issue tracking?

Issue tracking is the process of recording, prioritizing, assigning and following work items, such as bugs, tasks, feature requests and incidents, through to completion in a shared system, so teams know what's being worked on and nothing falls through the cracks.

## Typical workflow

To do → in progress → in review → done.

## Key features

| Feature | Purpose |
| --- | --- |
| Custom fields | Capture details |
| Workflows | Status rules |
| Links | Related issues and tickets |
| Boards | Visualize work |
| Reports | Velocity and cycle time |

## Connecting support and engineering

Linking customer tickets to engineering issues shows impact and enables automatic updates when work is done.

## FAQ

### What is an issue tracker?

Software for tracking work items and their status.

### Is issue tracking the same as project management?

It's a core part, focused on individual work items.

### What are popular issue tracking tools?

Jira, Linear, GitHub Issues and DevRev, among others.

## Related terms

- [Bug tracking](https://computer.io/glossary/bug-tracking)
- [Product backlog](https://computer.io/glossary/product-backlog)
- [Two-way sync](https://computer.io/glossary/two-way-sync)

## How Computer helps

- [Meet computer](https://devrev.ai/meet-computer)

## Further reading

- [Bug tracking issue management](https://devrev.ai/blog/bug-tracking-issue-management)