Can AI agents safely take actions like refunds?
Yes, AI agents can safely take actions like refunds when the action is bounded by clear policy limits, the customer's identity and eligibility are verified, amounts above a threshold require human approval, tools are scoped to exactly what's allowed, every action is logged, and there is a way to reverse mistakes. Start with low-risk, low-value actions.
Safety controls
Post-purchase actions agents can handle
Order changes, address updates, returns, exchanges, credits and subscription changes, with the same pattern.
