What are the benefits of enterprise search?
Enterprise search lets employees find information across all company tools in one place. Its main benefits are less time spent searching, less duplicated work, faster onboarding, quicker customer support and case resolution, better decisions from complete information, and, with AI, direct answers grounded in company data that respect each person's access permissions.
Eight benefits
- Time saved finding documents, tickets, decisions and experts.
- Less duplicated work because people find what already exists.
- Faster onboarding for new hires.
- Faster support as agents find past fixes and internal docs instantly.
- Better decisions with complete, current information.
- Knowledge retention when people leave.
- Security when search enforces each source system’s permissions.
- A foundation for AI, since assistants and agents need the same trusted, connected data.
Keyword search vs AI enterprise search
DevRev example
DevRev reports that FAME reclaimed 10+ hours per employee each week with Computer’s enterprise search and answers, which preserves each source system’s permissions and cites the records it used.
