What is enterprise search?
Enterprise search is software that lets employees find information across all of a company's apps, documents and data sources from one search box, while respecting each person's access permissions. Modern enterprise search uses AI to answer questions directly, not just list documents.
How it works
- Connect sources (docs, tickets, CRM, chat).
- Index content and permissions.
- Understand the query.
- Rank results or generate an answer with citations.
Key features
| Feature | Why |
|---|---|
| Connectors | Cover all tools |
| Permission sync | Show only allowed content |
| AI answers | Save time |
| Freshness | Current data |
Benefits
Less time searching, less duplicated work, faster support resolutions.
