What is issue tracking?
Issue tracking is the process of recording, prioritizing, assigning and following work items, such as bugs, tasks, feature requests and incidents, through to completion in a shared system, so teams know what's being worked on and nothing falls through the cracks.
Typical workflow
To do → in progress → in review → done.
Key features
| Feature | Purpose |
|---|---|
| Custom fields | Capture details |
| Workflows | Status rules |
| Links | Related issues and tickets |
| Boards | Visualize work |
| Reports | Velocity and cycle time |
Connecting support and engineering
Linking customer tickets to engineering issues shows impact and enables automatic updates when work is done.
