Skills

Churn-risk watch

Monitors accounts for churn signals — support sentiment shifts, usage decline, champion departure, engagement drop, renewal proximity — and produces a weekly evidence-cited risk digest. Use when the user asks which accounts are at risk, mentions churn, retention, red accounts, or wants ongoing monitoring of the book of business.

QBR pack

Builds a quarterly business review deck for an account from usage data, support history, goal progress, and roadmap items in Computer, in the org's QBR template. Use when the user mentions QBR, EBR, business review, renewal prep meeting, or asks to "build the deck for the Acme review."

Sales-to-CS handoff

Compiles the sales-to-customer-success handoff pack when a deal closes — commitments made during the sale, stakeholder map, success criteria, timeline promises, pricing terms, and open risks — from opportunity history in Computer. Use when a deal closes-won, when the user mentions onboarding handoff, kickoff prep, "what did sales promise," or a CSM asks for context on a new account.

Escalation brief

Generates the complete engineering escalation pack for a support ticket — reproduction steps, environment details, timeline, prior contacts, account impact, and related incidents — from Computer history. Use when a ticket needs engineering escalation, when the user mentions escalating, filing a bug from a ticket, or an engineer asks for context on an escalated issue.

KB gap miner

Mines resolved support tickets for recurring questions that have no knowledge-base coverage, ranks the gaps by deflection value, and drafts the missing articles from actual resolutions. Use when the user mentions knowledge base gaps, deflection, self-service improvement, "we keep answering the same question," or content planning for the help center.

Refund approval pack

Assembles a policy-checked refund or credit recommendation — eligibility against written policy, account context, precedent cases, and financial impact — then halts for human approval before anything moves. Use when the user mentions a refund request, credit request, billing dispute, or make-good, or a support ticket contains a refund ask.

Root-cause clusterer

Collapses a spike or backlog of support tickets into probable root-cause clusters, linking related incidents, known bugs, and recent releases from Computer. Use when ticket volume spikes, when the user asks "what's driving all these tickets," mentions a backlog surge, or during incident review.

Ticket triage router

Classifies incoming support tickets by type and severity, sets priority, and routes to the right queue or owner — attaching a stated reason code and cited precedent for every decision. Use when the user mentions ticket triage, routing, queue management, "tickets are piling up," or wants incoming support volume handled automatically.

VoC digest

Synthesizes a weekly voice-of-customer digest from support tickets, sales call notes, reviews, and community threads in Computer — themed, counted, quoted, and routed to product. Use when the user mentions voice of customer, VoC, customer feedback summary, "what are customers saying," or product asks for feedback themes.

Agent audit reporter

Produces the periodic governance digest of all agent and skill activity — actions taken by autonomy level, approvals granted and by whom, guardrail triggers, denials, and anomalies — from GStack's audit logs. Use when the user mentions AI governance reporting, agent audit, "what did the agents do this week," compliance review of automation, or board/CISO reporting on AI usage.

PII redaction gate

Scans outbound content — messages, exports, attachments, drafts leaving trusted boundaries — for PII/PHI and blocks flagged items pending human approval, with inline redaction suggestions. Use when the user mentions PII protection, data loss prevention, redaction, outbound compliance, or safe data sharing with external parties.

SOC 2 evidence collector

Gathers audit evidence for SOC 2 and similar control frameworks from connected systems — access reviews, change logs, backup confirmations, training records — mapped to the control checklist with timestamps and provenance. Use when the user mentions SOC 2, audit prep, evidence collection, control testing, compliance audit season, or an auditor request list.

ABM account brief

Builds a target-account research brief for ABM plays by merging internal history from GBrain (prior touches, closed-lost context, existing relationships) with external signals (news, hiring, tech stack, filings). Use when the user mentions account research, ABM targets, "brief me on this prospect," territory planning, or prepping outbound to a named account.

Competitor diff watch

Monitors competitor websites, changelogs, pricing pages, and sitemaps for changes and produces a weekly diff digest — new pages, messaging shifts, feature launches, pricing moves — with before/after evidence. Use when the user mentions competitor monitoring, competitive intel, "what did [competitor] just launch," pricing change alerts, or tracking competitor content strategy.

ICP lead scorer

Scores inbound leads and accounts against the written ICP definition with a stated reason code per score — firmographic fit, use-case signal, engagement quality — and routes by band. Use when the user mentions lead scoring, ICP fit, inbound qualification, MQL routing, "is this lead any good," or wants the inbound queue prioritized.

HIPAA support triage

Ticket triage for healthcare environments — classifies, prioritizes, and routes support tickets with PHI-aware handling: automatic PHI detection, redaction defaults in shared views, and routing restricted to authorized queues. Use when the user operates under HIPAA or handles patient data in support, mentions PHI in tickets, healthcare support triage, or BAA-covered support operations.

KYC refresh orchestrator

Orchestrates periodic KYC/KYB refresh cycles — schedules due reviews by risk tier, prepares document-request checklists, tracks collection status, chases outstanding items, and escalates approaching-deadline cases. Use when the user mentions KYC refresh, periodic review, customer due diligence cycles, document collection for compliance, or KYB re-verification.

Access request reviewer

Evaluates system and data access requests against written access policy — role fit, least privilege, duration, precedent — and drafts an approval or denial rationale for the human reviewer. Use when the user mentions access requests, permission reviews, access approvals, or an access-request queue needs processing.

IT onboarding provisioner

Orchestrates new-hire IT onboarding — creates the provisioning ticket tree across systems from the role's access template, tracks completion, chases owners, and gates privileged grants behind human approval. Use when the user mentions new hire setup, onboarding provisioning, employee day-one access, or an HR system signals an upcoming start date.

Incident comms scribe

Drafts incident communications during outages — status-page updates, internal stakeholder briefs, and customer-facing notices — while maintaining the incident timeline document, all from the live incident channel and monitoring context in Computer. Use when an incident is declared, the user mentions status page updates, incident comms, outage communication, or post-incident summary.

Meeting actions sync

Extracts decisions and action items from meeting notes and transcripts, writes them into the tracker with owners and due dates, and chases completion before the next occurrence. Use when the user mentions meeting follow-ups, action items, "who owns this," meeting notes to tasks, or wants recurring meetings to actually produce outcomes.

Vendor renewal radar

Surfaces upcoming SaaS and vendor renewals with spend history, usage-vs-license context, and a drafted negotiation brief per renewal. Use when the user mentions vendor renewals, SaaS spend, contract renewals coming up, software cost review, or "what are we paying for that we don't use."

Feedback to backlog

Deduplicates feature requests scattered across tickets, call notes, and community threads into consolidated, evidence-counted backlog items with account-weighted demand, drafted for product review. Use when the user mentions feature request tracking, feedback consolidation, "how many people asked for X," or backlog grooming from customer input.

Release notes composer

Drafts customer-facing release notes from shipped work — merged changes, closed tickets, and linked feature requests in Computer — translated from engineering language into brand voice, with customer-impact framing. Use when the user mentions release notes, changelog entry, "what's in this release," or a release is cut.

Sprint status narrator

Converts live tracker state into the sprint or project status narrative — progress, risks surfaced early, blockers, and scope changes — without asking anyone for an update. Use when the user mentions status updates, sprint review prep, project status, "where are we on the migration," or a recurring status report is due.

CRM hygiene audit

Sweeps the CRM for hygiene problems — stale stages, past-due close dates, missing amounts or next steps, orphaned contacts, duplicate accounts — and drafts the corrections as a one-click approval queue. Use when the user mentions CRM cleanup, dirty data, data hygiene, stuck deals, "our pipeline is a mess," or before board reporting and forecast season.

Call prep

Assembles a complete pre-meeting brief for an upcoming external call by pulling account history, open opportunities, recent email threads, support tickets, meeting notes, and attendee context from Computer. Use whenever the user asks to prep for a call, demo, or customer meeting, mentions an upcoming conversation with an account, or asks "what do I need to know about X before we talk" — even if they don't say the word "prep."

Deal health

Scores open sales opportunities on risk and momentum using activity recency, stakeholder engagement, stage velocity, and support signals from Computer, with cited evidence for every flag. Use when the user asks which deals are at risk, whether a specific opportunity is healthy, what's stalling in the pipeline, or wants deal risk scoring — including vague asks like "how's the Meridian deal looking."

Pipeline review brief

Builds the weekly pipeline review narrative from live CRM state — movement since last review, new deals, slips, commit risks, and coverage math — with citations. Use when the user asks to prep the forecast call, wants to know what changed in the pipeline this week, mentions pipeline review, weekly sales meeting, or asks "where's the quarter."

RFP & security questionnaire drafter

Drafts answers to RFPs, RFIs, and security questionnaires by retrieving from the knowledge base, past approved responses, compliance documentation, and policy docs in Computer, with per-answer source citations and confidence flags. Use when the user uploads or mentions an RFP, security review, vendor assessment, SIG, CAIQ, or due-diligence questionnaire, or asks to "answer this questionnaire."